Terms of service

Welcome to M€M Vellora.

The terms “we,” “us,” and “our” refer to M€M Vellora. M€M Vellora operates this online store and website, including all related information, content, features, tools, products, and services provided to customers (collectively, the “Services”).

Our store is powered by Shopify, which provides the ecommerce platform and technology that enables us to offer our Services to you.

These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, Legal Notice, and any other policies referenced on our website, explain the terms that apply when you access our website, browse our store, create an account, place an order, or otherwise use our Services.

Please read these Terms carefully before using our Services.

By accessing, browsing, interacting with, or purchasing from M€M Vellora, you agree to these Terms of Service and the policies referenced herein.

If you do not agree with these Terms, you should not access or use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are legally permitted to enter into a purchase transaction in your place of residence, or that you are using the Services with the permission and supervision of a parent or legal guardian where required.

When browsing our store or placing an order, you may be asked to provide information including your:

Name
Email address
Phone number
Billing information, where applicable
Delivery address
Postal code, where required
Other information necessary to process and deliver your order

You agree that all information you provide is accurate, current, and complete.

If customer accounts are available and you create an account, you are responsible for maintaining the security of your account and for activity carried out through it.

You must not transfer, sell, assign, or allow unauthorized use of your customer account.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to present our products as accurately as possible, including product descriptions, photographs, colors, designs, sizes, finishes, stones, textures, and other details.

However, the appearance and color of a product may vary slightly depending on:

Your device
Screen settings
Lighting conditions
Photography
Display quality
Normal manufacturing or product variations

Because jewelry may contain reflective materials, stones, plating, polished finishes, or detailed designs, minor differences in appearance may occur.

Product descriptions, photographs, prices, availability, specifications, and other information may be changed or updated without prior notice where reasonably necessary.

We reserve the right to discontinue products or limit available quantities at any time.

Unless otherwise stated, product photographs are provided for presentation purposes and may contain styling elements or accessories that are not included with the purchased product.

SECTION 3 – ORDERS

When you place an order with M€M Vellora, you are making an offer to purchase the selected products.

We reserve the right to accept, decline, verify, modify, or cancel an order where reasonably necessary, including in cases of:

Incorrect customer information
Suspected fraudulent activity
Pricing or technical errors
Stock issues
Delivery limitations
Repeated failed delivery attempts
Other circumstances affecting our ability to fulfil the order

Your order is received when it is submitted through our website and may be verified by M€M Vellora before dispatch.

M€M Vellora currently accepts Cash on Delivery (COD) only.

Payment must be made to the courier at the time of successful delivery.

We may contact you through phone, WhatsApp, SMS, email, or another available contact method to verify your order or delivery information before dispatch.

Please review your order carefully before submitting it.

Once an order has been processed or dispatched, cancellation may not always be possible.

If we cancel, modify, or are unable to fulfil an order, we will make reasonable efforts to contact you using the information provided when the order was placed.

Return and exchange requests must be made within 24 hours of receiving your parcel, subject to our Return & Refund Policy.

For damaged, defective, missing, incomplete, or incorrect-item claims, customers may be required to provide a clear and continuous unboxing video as described in our Return & Refund Policy.

Products purchased from M€M Vellora are intended primarily for personal or household use unless otherwise agreed with us.

SECTION 4 – PRICES AND BILLING

All prices on our store are displayed in Pakistani Rupees (PKR) unless otherwise stated.

Prices, discounts, promotions, vouchers, and product availability may change without prior notice.

The price applicable to an order will normally be the price displayed at the time the order is submitted, subject to correction of genuine pricing, stock, or technical errors.

Delivery charges may apply separately depending on the customer's location and delivery distance.

You agree to provide accurate and complete order, contact, billing, and delivery information.

M€M Vellora currently accepts Cash on Delivery (COD) only.

The total payable amount must be paid to the courier at the time of successful delivery.

Free delivery may be available depending on:

Order value
Promotional offers
Discount vouchers
Special campaigns

Promotions, discounts, vouchers, and special offers may be subject to eligibility requirements, validity periods, stock availability, or other stated conditions.

SECTION 5 – SHIPPING AND DELIVERY

M€M Vellora currently provides delivery within selected areas of Lahore, Pakistan only.

Orders are normally processed within 24 hours after they are placed and confirmed.

Estimated delivery time is approximately 2 to 3 days.

Delivery times are estimates and may vary due to:

Courier operations
Traffic
Weather conditions
Public holidays
Customer availability
Incorrect customer information
Operational issues
Circumstances outside our reasonable control

Standard delivery charges generally range from PKR 150 to PKR 210, depending on the customer's delivery location and distance.

Free delivery may be available depending on order value, promotional offers, vouchers, or special campaigns.

Shipping and delivery charges are non-refundable once an order has been dispatched or delivered, except where required by applicable law or where M€M Vellora confirms that the charge resulted from an error on our part.

Customers are responsible for providing:

A complete delivery address
Correct postal code where required
An active and reachable phone number

If delivery fails because the customer provided incorrect or incomplete information, or because another delivery attempt is required due to customer unavailability, additional delivery charges may apply.

Where possible, customers may receive a delivery confirmation message approximately one day before the expected delivery date.

If the initial delivery attempt is unsuccessful, M€M Vellora may make reasonable efforts to arrange another delivery attempt.

If delivery is delayed by the courier, M€M Vellora will make reasonable efforts to assist the customer and follow up regarding the delivery status.

Further information is available in our Shipping Policy.

SECTION 6 – INTELLECTUAL PROPERTY

Our Services, including all trademarks, brand elements, text, images, graphics, product photographs, reviews, videos, audio, website content, and the overall design, layout, selection, and arrangement of such content, are owned by or licensed to M€M Vellora and are protected by applicable intellectual property laws.

You may access and use the Services solely for personal and non-commercial purposes.

Without our prior written permission, you may not:

Copy
Reproduce
Distribute
Modify
Republish
Display
Download
Store
Transmit
Sell
Create derivative works from

any content available through the Services.

Nothing in these Terms grants you ownership, a license, or other rights in the intellectual property of M€M Vellora, Shopify, or any third party except where expressly stated.

Unauthorized use of our content, branding, designs, photographs, or other materials may violate applicable intellectual property laws.

All rights not expressly granted are reserved.

The M€M Vellora name, logo, brand identity, product names, designs, slogans, and other distinctive brand elements may not be used, copied, reproduced, or represented without our prior written permission.

Shopify's name, logos, products, services, designs, and other brand elements belong to Shopify or their respective rights holders.

Any other trademarks, logos, brand names, or intellectual property appearing through the Services remain the property of their respective owners.

SECTION 7 – OPTIONAL TOOLS

Our Services may provide access to tools, features, applications, or services offered by third parties.

We may not monitor or control these third-party tools.

Any third-party tool made available through our Services may be provided on an “as is” and “as available” basis.

Your use of third-party tools is at your own discretion and may also be governed by the terms and policies of the relevant third-party provider.

We may introduce additional features, tools, or services in the future. Unless otherwise stated, these will also form part of the Services and may be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to websites, platforms, applications, or services operated by third parties.

These services are independent from M€M Vellora.

We are not responsible for their:

Content
Accuracy
Availability
Security
Policies
Products
Services

If you access a third-party website or service through our store, you do so at your own discretion.

You should review the relevant third party's terms, privacy practices, return policies, and other conditions before entering into a transaction with them.

Questions or complaints concerning third-party products or services should normally be directed to the relevant third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

M€M Vellora is powered by Shopify, which enables us to provide the Services to you.

However, purchases and sales made through our store are transactions directly between the customer and M€M Vellora.

Shopify provides ecommerce technology and infrastructure but is not the seller of products offered by M€M Vellora.

To the extent permitted by applicable law, Shopify and its affiliates are not responsible for claims, damages, or liabilities arising directly from purchases and transactions made with M€M Vellora.

SECTION 10 – PRIVACY POLICY

Personal information collected through our Services is handled in accordance with our Privacy Policy.

Certain personal information may also be processed by Shopify because Shopify provides the ecommerce infrastructure used to operate our store.

Information provided when browsing the website, creating an account, or placing an order may be shared with Shopify and relevant service providers where reasonably necessary to:

Operate the store
Process orders
Arrange delivery
Prevent fraud
Provide customer support
Improve Services
Perform other legitimate business functions

Please review our Privacy Policy for more information about how personal information is collected, used, stored, and shared.

Shopify's own privacy policies may also apply to information processed by Shopify.

SECTION 11 – FEEDBACK AND REVIEWS

If you voluntarily submit a review, comment, suggestion, photograph, video, idea, feedback, or other content to M€M Vellora, you confirm that you have the right to provide that content.

You grant us permission, to the extent permitted by applicable law, to use, reproduce, display, publish, adapt, or share such content for purposes connected with operating, improving, or promoting our Services.

You must not submit content that:

Infringes another person's rights
Contains unlawful material
Is knowingly false or misleading
Contains malicious software
Impersonates another person
Misrepresents the source of the content

You remain responsible for the accuracy and legality of content you submit.

We reserve the right to moderate, reject, or remove customer-submitted content where reasonably necessary.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, technical errors, inaccuracies, or omissions relating to:

Product descriptions
Prices
Promotions
Availability
Shipping charges
Delivery estimates
Other store information

We reserve the right to correct such errors, update information, or cancel an affected order where reasonably necessary.

Where an error materially affects an order already placed, we will make reasonable efforts to contact the customer.

SECTION 13 – PROHIBITED USES

You may use our Services only for lawful purposes.

You must not use our Services to:

Violate applicable law
Infringe intellectual property rights
Harass, abuse, threaten, or harm another person
Submit deliberately false or misleading information
Spread malware or harmful software
Interfere with website security
Collect personal information without authorization
Send spam
Impersonate another person or organization
Misuse the Services in any unlawful or harmful way

You must not attempt to bypass, damage, disable, overload, interfere with, or gain unauthorized access to any part of our website, systems, accounts, or security measures.

We reserve the right to restrict, suspend, or terminate access to the Services if we reasonably believe these Terms have been violated.

SECTION 14 – AUTOMATED TOOLS AND AGENTS

Automated systems, bots, scraping tools, software agents, or similar technologies must not access or interact with our Services in a manner that:

Violates applicable law
Interferes with website operations
Circumvents security measures
Accesses information without authorization
Creates an unreasonable burden on our systems

We reserve the right to implement reasonable technical measures to limit or block automated access where necessary to protect our Services, customers, or systems.

SECTION 15 – TERMINATION

We may suspend or terminate access to some or all of the Services where reasonably necessary, including where a user:

Violates these Terms
Misuses the Services
Engages in fraudulent activity
Creates a security risk
Creates a significant operational risk

Any obligations or liabilities incurred before termination will continue to apply where appropriate.

Sections that by their nature should survive termination, including provisions relating to intellectual property, liability, privacy, indemnification, and governing law, will remain effective.

SECTION 16 – DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, our website and Services are provided on an “as is” and “as available” basis.

While we make reasonable efforts to provide accurate information and reliable Services, we do not guarantee that the website will always be:

Uninterrupted
Error-free
Completely secure
Available at all times

Nothing in these Terms is intended to exclude or limit any consumer right, warranty, remedy, or legal protection that cannot lawfully be excluded.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, M€M Vellora and its owners, employees, agents, contractors, service providers, licensors, and partners will not be responsible for indirect, incidental, special, punitive, or consequential losses arising from the use of our Services where such liability may legally be limited.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

Any applicable statutory consumer rights remain unaffected.

SECTION 18 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless M€M Vellora, Shopify, and our respective affiliates, employees, agents, contractors, licensors, and service providers from third-party claims, losses, liabilities, or reasonable costs arising from:

Your material violation of these Terms
Your unlawful use of the Services
Your infringement of another person's rights

SECTION 19 – SEVERABILITY

If any provision of these Terms is found by a competent authority to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the minimum extent necessary.

The remaining provisions will continue to remain valid and enforceable.

SECTION 20 – WAIVER AND ENTIRE AGREEMENT

If we do not immediately enforce any provision of these Terms, this does not mean that we waive our right to enforce it later.

These Terms, together with our:

Privacy Policy
Return & Refund Policy
Shipping Policy
Legal Notice
Other policies or conditions published on our store

form the agreement governing your use of our Services.

SECTION 21 – ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent where such consent is legally required.

We may assign or transfer our rights and obligations in connection with a legitimate transfer, restructuring, sale, or operation of the business, subject to applicable law.

SECTION 22 – GOVERNING LAW

These Terms of Service and any separate agreements through which we provide the Services shall be governed by and interpreted in accordance with the applicable laws of Pakistan.

Any dispute arising from or relating to these Terms or our Services shall be subject to the jurisdiction of the competent courts of Pakistan, except where applicable consumer protection laws provide otherwise.

SECTION 23 – HEADINGS

The headings used in these Terms are provided for convenience and organization only.

They do not limit or otherwise affect the interpretation of these Terms.

SECTION 24 – CHANGES TO THESE TERMS

You can review the most current version of these Terms of Service on this page at any time.

We may update, modify, or replace parts of these Terms when reasonably necessary to reflect changes to:

Our Services
Business practices
Policies
Technology
Payment or delivery methods
Applicable requirements

Where required by applicable law, material changes will be communicated appropriately.

Your continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.