Refund policy

At M€M Vellora, we carefully inspect and pack every order before dispatch. If there is an issue with your order, please contact us within the time period stated below.

24-HOUR RETURN PERIOD

You may request a return within 24 hours of receiving your parcel.

Return requests submitted after 24 hours of delivery may not be accepted, except where otherwise required by applicable law.

To be eligible for a return, the product must:

  • Be unused and unworn
  • Be in the same condition in which it was received
  • Be returned in its original packaging
  • Include all original tags, accessories, and items supplied with it
  • Be accompanied by your order details or proof of purchase

Products that have been worn, used, altered, damaged after delivery, or returned without their original packaging may not be eligible for return.

HOW TO REQUEST A RETURN

To request a return, contact M€M Vellora within 24 hours of receiving your parcel.

Email: memvellora@gmail.com

Please provide:

  • Your order number
  • Your name
  • Your contact number
  • The reason for requesting the return
  • Clear photographs or video where relevant

Please do not send a product back before your return request has been approved by M€M Vellora.

Once your request has been reviewed and accepted, we will provide you with the appropriate return instructions.

DAMAGED, DEFECTIVE, MISSING OR INCORRECT ITEMS

Please inspect your parcel immediately after receiving it.

If your order arrives:

  • Damaged
  • Defective
  • Incomplete
  • Missing an item
  • Different from what you ordered

you must contact us within 24 hours of delivery.

For these claims, a clear and continuous unboxing video is required to help us verify the condition of the parcel and product at the time it was received.

The unboxing video should:

  • Begin before the parcel is opened
  • Clearly show the sealed parcel and packaging
  • Show the parcel being opened
  • Show the product being removed
  • Clearly show any damage, defect, missing item, or incorrect product

Edited, incomplete, unclear, or recorded-after-opening videos may not be sufficient to verify a claim.

Where permitted by applicable law, claims for damaged, defective, missing, or incorrect items may not be accepted if appropriate evidence cannot be provided.

REFUNDS FOR DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your claim is reviewed, verified, and approved, M€M Vellora will aim to process the applicable refund within 24 hours of approval.

Please note that processing the refund within 24 hours does not necessarily mean the amount will appear in your account within 24 hours.

Banks, financial institutions, or payment providers may require additional processing time.

For Cash on Delivery (COD) orders, M€M Vellora will contact you to arrange an appropriate refund method.

SHIPPING & DELIVERY CHARGES

Shipping and delivery charges are non-refundable once an order has been dispatched or delivered.

This applies even if the customer later requests a return or exchange, except where required by applicable law or where M€M Vellora confirms that the shipping charge resulted from an error on our part.

Any applicable return-delivery arrangements or charges will be communicated to the customer after the return request has been reviewed.

EXCHANGES

Exchange requests must also be made within 24 hours of receiving your parcel.

Exchanges are subject to:

  • The condition of the returned product
  • Approval of the return request
  • Availability of the replacement item

The returned item must remain unused, unworn, and in its original condition and packaging.

If the requested replacement item is unavailable, M€M Vellora may offer another available option or an applicable refund.

NON-RETURNABLE ITEMS

Returns may not be accepted for:

  • Products that have been worn or used
  • Products damaged after delivery by the customer
  • Products that have been altered or modified
  • Products with missing packaging, tags, accessories, or supplied items
  • Personalized or customized products, unless damaged, defective, or incorrect
  • Items returned without prior approval
  • Return requests made after the 24-hour return period, except where applicable law provides otherwise

If you are unsure whether your item is eligible for return, please contact us before sending it back.

RETURN INSPECTION

Once a returned product is received, M€M Vellora will inspect its condition.

After inspection, we will notify you whether the return, exchange, or refund has been approved.

Products that do not meet the eligibility requirements may not qualify for a refund or exchange.

REFUND PROCESSING

Once an eligible refund has been approved, M€M Vellora will aim to process it within 24 hours.

For COD orders, we may request the information reasonably necessary to send the refund through an available refund method.

Customers are responsible for providing correct refund information when requested.

M€M Vellora is not responsible for delays caused by incorrect customer information or processing times of banks or payment providers.

CONTACT US

For return, exchange, damaged-item, or refund inquiries, please contact:

M€M Vellora
Email: memvellora@gmail.com
Location: Lahore, Pakistan