Shipping policy

At M€M Vellora, we aim to process and deliver every order carefully and on time. Please review the following shipping information before placing your order.

DELIVERY AREA

Currently, M€M Vellora delivers within Lahore only.

Orders outside Lahore are not currently available for delivery unless otherwise stated by our team.

ORDER PROCESSING TIME

Orders are normally processed within 24 hours after they are placed and confirmed.

During busy periods, public holidays, promotional campaigns, or circumstances outside our control, processing may take slightly longer.

ESTIMATED DELIVERY TIME

Once your order has been processed, delivery is normally expected within approximately:

2 to 3 days

Delivery times are estimates and may vary depending on your location within Lahore, courier availability, traffic conditions, weather, public holidays, or other circumstances outside our reasonable control.

DELIVERY CHARGES

Delivery charges depend on the customer's location and delivery distance.

Standard delivery charges generally range from:

PKR 150 to PKR 210

The applicable delivery charge will be communicated or displayed during the ordering or checkout process where possible.

Shipping fees are non-refundable once an order has been dispatched or delivered, except where required by applicable law or where M€M Vellora confirms that the charge resulted from an error on our part.

FREE DELIVERY

Free delivery may be available depending on:

Order value
Promotional offers
Discount vouchers
Special campaigns

Any free-delivery offer will be subject to the conditions stated with that specific promotion or voucher.

Free delivery is not automatically available on every order.

PAYMENT METHOD

Currently, M€M Vellora accepts Cash on Delivery (COD) only.

Payment must be made to the courier at the time the parcel is successfully delivered.

Please keep the required payment amount available when receiving your order.

ORDER CONFIRMATION

We may contact you by phone, WhatsApp, SMS, or another available contact method to confirm your order or delivery information.

Customers are responsible for providing an active phone number and complete, accurate delivery information.

DELIVERY CONFIRMATION MESSAGE

Where possible, customers will receive a confirmation message approximately one day before the expected delivery of their parcel.

Please ensure that you or someone authorized by you is available to receive the order.

Delivery timing may still vary depending on courier operations.

INCORRECT OR INCOMPLETE ADDRESS

Customers are responsible for providing a complete and accurate delivery address, phone number, and other required delivery information.

If delivery fails because the customer provided an incorrect or incomplete address, the customer may be required to pay the applicable delivery charges for another delivery attempt.

M€M Vellora will not be responsible for delays caused by incorrect or incomplete information provided by the customer.

CUSTOMER UNAVAILABLE

If the customer is unavailable when the courier attempts delivery, M€M Vellora will make reasonable efforts to arrange another delivery attempt.

Additional delivery charges may apply where a new delivery attempt is required because the customer was unavailable.

We recommend responding to courier calls and confirmation messages to avoid unnecessary delays.

FAILED DELIVERY

If an initial delivery attempt is unsuccessful, M€M Vellora will make reasonable efforts to arrange another delivery attempt.

Customers may be contacted to reconfirm their address, availability, or other delivery details before the parcel is sent again.

Repeated failed delivery attempts may result in cancellation of the order.

COURIER DELAYS

Although we aim to deliver orders within the estimated timeframe, occasional courier delays may occur.

If your parcel is delayed due to courier operations or circumstances outside our control, M€M Vellora will assist and accommodate the customer as reasonably possible, including following up on the delivery status.

We appreciate your patience in situations involving unavoidable courier delays.

DAMAGED PARCELS

If your parcel arrives damaged, defective, incomplete, or contains the wrong item, please follow our Return & Refund Policy.

Customers should record a clear and continuous unboxing video before opening the parcel if they need to make a damaged, defective, missing, or incorrect-item claim.

Any such issue should be reported to M€M Vellora within 24 hours of receiving the parcel.