Privacy policy

Last Updated: 25 August 2026

M€M Vellora respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how M€M Vellora (“we,” “us,” or “our”) collects, uses, stores, and shares personal information when you visit our website, place an order, contact us, subscribe to marketing communications, or otherwise use our services (collectively, the “Services”).

Our online store is powered by Shopify, which provides the ecommerce platform used to operate our website and process store-related information.

By using our Services, you acknowledge that you have read this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with M€M Vellora, we may collect the following types of personal information.

Contact Information

This may include:

Your name
Phone number
Email address
Delivery address
Billing address, where applicable

Order and Transaction Information

We may collect information relating to:

Products you view
Products added to your cart
Orders you place
Products you return or exchange
Order cancellations
Delivery status
Cash on Delivery payment status
Previous transactions with our store

Customer Account Information

If customer accounts are available, we may receive or process information such as:

Account identifier
Contact information
Account preferences and settings
Authentication-related information processed through Shopify or relevant account services

Communications

When you contact us through email, phone, WhatsApp, social media, or another communication channel, we may collect the information you provide.

This may include customer-support inquiries, complaints, return requests, photographs, videos, or other information submitted regarding an order.

Device and Usage Information

When you use our website, certain information may be collected automatically, including:

IP address
Browser type
Device information
Network information
Website activity
Pages and products viewed
Interactions with our website

This information may be collected through cookies and similar technologies.

2. CASH ON DELIVERY INFORMATION

M€M Vellora currently offers Cash on Delivery (COD) as its payment method.

Because payment is generally collected by the courier at the time of delivery, we do not normally require customers to provide credit or debit card information directly to M€M Vellora for COD orders.

We may, however, receive or maintain information relating to order status, delivery, payment confirmation, refunds, or other transaction details where necessary to complete or manage an order.

If additional payment methods are introduced in the future, this Privacy Policy may be updated accordingly.

3. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

Directly from you when you place an order, create an account, subscribe to communications, or contact us
Automatically when you browse or interact with our website
From Shopify and other service providers used to operate our store
From courier or delivery partners where necessary to manage your order
From marketing, analytics, security, or other service providers where applicable

4. HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information for the following purposes.

Process and Deliver Orders

We may use your information to:

Confirm orders
Process purchases
Arrange delivery
Contact you regarding delivery
Process returns or exchanges
Handle refunds
Resolve order-related problems

Customer Support

We may use your information to respond to questions, complaints, damaged-item claims, return requests, or other customer-service matters.

Order Verification and Fraud Prevention

We may use your information to verify orders, identify suspicious activity, prevent fraud, protect our customers, and maintain the security of our Services.

Improve Our Store

We may use website activity and related information to understand how customers use our store and to improve our products, website, customer experience, and Services.

Marketing and Promotions

Where permitted and appropriate, we may use your contact information to send information about:

New arrivals
Promotions
Discounts
Vouchers
Special offers
Store updates

You may opt out of promotional communications where an unsubscribe or opt-out option is available.

Transactional communications relating to orders, deliveries, returns, refunds, or customer support may still be sent even if you opt out of marketing.

5. DELIVERY AND COURIER PARTNERS

To deliver your order, we may share necessary customer information with courier or delivery partners.

This may include:

Customer name
Phone number
Delivery address
Order or parcel information
Amount payable through Cash on Delivery

Delivery partners should only receive information reasonably necessary to complete the delivery or manage delivery-related issues.

6. HOW WE DISCLOSE PERSONAL INFORMATION

We may share personal information with service providers where reasonably necessary to operate our business.

These may include:

Shopify
Courier and delivery partners
Website and technology providers
Customer-support providers
Analytics providers
Marketing providers
Security and fraud-prevention services

We may also disclose information where required by applicable law, legal process, government authorities, or where reasonably necessary to protect our customers, business, rights, property, or Services.

We do not sell personal information directly to third parties for monetary payment.

7. RELATIONSHIP WITH SHOPIFY

Our online store is hosted and powered by Shopify.

Shopify collects and processes certain personal information about your access to and use of our store in order to provide and improve the ecommerce services used by M€M Vellora.

Information submitted through our store may therefore be transmitted to and processed by Shopify and relevant service providers, including service providers located outside your country.

Shopify may process information in accordance with its own privacy policies and legal obligations.

Customers can review Shopify's official privacy resources for more information about Shopify's privacy practices.

8. COOKIES AND SIMILAR TECHNOLOGIES

Our website and Shopify may use cookies and similar technologies to:

Operate website features
Remember customer preferences
Maintain shopping-cart functionality
Understand website usage
Improve website performance
Help prevent fraud
Support analytics and marketing where applicable

Your browser may allow you to block or delete cookies.

Please note that disabling certain cookies may affect the functionality of our website.

9. THIRD-PARTY WEBSITES AND SERVICES

Our Services may contain links to third-party websites, social-media platforms, or other external services.

M€M Vellora is not responsible for the privacy, security, content, or practices of third-party websites or platforms.

If you visit a third-party service, we recommend reviewing its own privacy policy before providing personal information.

10. SECURITY OF YOUR INFORMATION

We take reasonable steps to protect personal information in our possession.

However, no website, internet transmission, electronic storage method, or security system can be guaranteed to be completely secure.

Customers should avoid sending highly sensitive or confidential information through unsecured communication channels.

11. RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary for purposes such as:

Processing and maintaining orders
Providing customer support
Managing returns, exchanges, and refunds
Maintaining business records
Preventing fraud
Resolving disputes
Complying with applicable legal obligations

Retention periods may vary depending on the type of information and the reason it was collected.

12. CUSTOMER RIGHTS

Depending on applicable law and your location, you may have certain rights relating to your personal information.

These may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Request a copy of certain information
Withdraw or manage marketing preferences

These rights may be subject to legal limitations and exceptions.

We may need to verify your identity before completing certain privacy requests.

13. MARKETING COMMUNICATIONS

If you subscribe to promotional communications, you may request to stop receiving them at any time.

Where available, you may use the unsubscribe option provided in our emails or contact us directly.

Opting out of promotional messages does not prevent us from sending essential communications relating to orders, deliveries, returns, refunds, or customer-support requests.

14. CHILDREN'S PRIVACY

Our Services are not specifically intended for children.

We do not knowingly seek to collect personal information from children who are not legally permitted to provide such information without appropriate parental or guardian consent.

If you believe a child has provided personal information to us inappropriately, please contact us so the matter can be reviewed.

15. INTERNATIONAL DATA PROCESSING

Because M€M Vellora uses Shopify and other online service providers, some personal information may be processed, stored, or transferred outside Pakistan.

Where required, such processing or transfers will be handled in accordance with applicable privacy and data-protection requirements.

16. RETURNS, REFUNDS AND CUSTOMER EVIDENCE

When a customer makes a damaged, defective, missing, or incorrect-item claim, we may request photographs, an unboxing video, order information, and other relevant evidence.

This information may be used to:

Verify the customer's claim
Investigate delivery or packaging issues
Process returns, exchanges, or refunds
Prevent fraudulent claims
Improve our packaging and delivery processes

Such information will be handled in accordance with this Privacy Policy.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our store, technology, business practices, service providers, or applicable requirements.

When changes are made, we may update the Last Updated date shown at the top of this policy.